Refund and Return Policy

At CONNOR FURNITURE LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward return and refund policy. Please review the details below to understand your rights and options regarding returns and refunds.

1. Return Policy

We accept returns of new, unused, and unassembled products within [insert number of days, typically 30] days of delivery. To be eligible for a return:

• The item must be unused, unassembled, and in its original packaging.
• The return must include the original receipt or proof of purchase.
• The item must be returned in its original condition, free from damage, stains, or alterations.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-made, personalized, or special-order items.
• Clearance or final sale items.
• Assembled or opened furniture.
• Mattresses or other bedding products for hygiene reasons.

3. Return Process

To initiate a return:

1. Contact Customer Service: Reach out to our customer service team at info@connorft.com or call (984) 261-2648 within [insert number of days, typically 30] days of receiving your order to request a return authorization.
2. Return Authorization: Once your return request is approved, you will receive detailed instructions, including the return address and a return authorization number.
3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect item.
4. Packaging: Carefully repack the item in its original packaging to avoid any damage during the return shipment. Please include all parts, accessories, and documentation that came with the item.

4. Refunds

Once we receive and inspect the returned item, we will process your refund. Please note the following:

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer valid, we will contact you to arrange an alternative method.
• Processing Time: Refunds may take up to [insert number of days, typically 7-10 business days] to process once the return is received. Please allow additional time for your bank or credit card provider to reflect the refund on your statement.
• Non-Refundable Fees: Shipping and handling fees are non-refundable unless the return is due to an error on our part, such as receiving a damaged or incorrect item.

5. Damaged or Defective Items

If your item arrives damaged, defective, or is not what you ordered, please contact us immediately at info@connorft.com or call (984) 261-2648. We will assist you in resolving the issue and offer one of the following solutions:

• Replacement: We will ship a replacement item at no extra cost to you.
• Refund: If a replacement is not available, we will process a full refund for the item.

Please provide photos of the damage or defect when contacting us to help expedite the process.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, you will need to return the original item and place a new order. The return process and refund will be handled as outlined above.

7. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled within [insert number of hours, typically 24 hours] of placing the order, provided the item has not yet been processed for shipping. Once your order has been shipped, it cannot be canceled, and you must follow the return procedure outlined above.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

CONNOR FURNITURE LLC
1193 W Morena Blvd, San Diego, CA 92110
Email: info@connorft.com
Phone: (984) 261-2648

We are committed to ensuring that you are satisfied with your purchase. If you are not completely happy, please don’t hesitate to reach out, and we will do our best to assist you.

Thank you for shopping with CONNOR FURNITURE LLC!